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EVS-ISO 10004:2013 Kvaliteedijuhtimine : kliendi rahulolu. Juhised kliendi rahulolu seireks ja mõõtmiseks = Quality management : customer satisfaction. Guidelines for monitoring and measuring (ISO 10004:2012)
Eesti Standardikeskus, TJO Konsultatsioonid (osaühing)
Focus groups and citizens' juries : River Dialogue experiences in enha...Geoffrey D. Gooch, Dave Huitema, Margit Säre, Peipsi Koostöö Keskus, Linköpings universitet. Ekonomiska institutionen, Vrije Universiteit Amsterdam. Institut voor Milieuvraagstukken, international research project River Dialogue
Going somewhere Alejandro Bellón Ample, Louise Borinski, Aleksandrs Breže, Paula Buškevica, Björn Giesecke, Otso Peräsaari, Diandra Rebase, Katarina Sarap