Available at the authorised workplace in the National Library of Estonia, Archival Library of the Estonian Literary Museum, Tallinn University of Technology Library, University of Tartu Library and Academic Library of Tallinn University
Access restricted in the network of the National Library of Estonia
Access restricted in public network
EVS-ISO 9004-2:1994 Kvaliteedijuhtimine ja kvaliteedisüsteemide elemendid. 2. osa : juhised teenindamiseks = Quality management and quality system elements. Part 2 : guidelines for services