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ISO/IEC TR 20000-4:2010 Infotehnoloogia : teenusehaldus. Osa 4, Protsesside etalonmudel = : Information technology : service management. Part 4, Process reference model (ISO/IEC TR 20000-4:2010)
Agronomy Research ; 1 vol. 13 (2015)Eesti Maaülikool, Eesti Maaviljeluse Instituut, Lithuanian Institute of Agriculture, Lithuanian Institute of Horticulture, Lithuanian University of Agriculture, Latvia University of Agriculture