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EVS-ISO/IEC 20000-2:2013 Infotehnoloogia : teenusehaldus. Osa 2, Teostusjuhis teenusehalduse süsteemide rakendamiseks = Information technology : service management. Part 2, Guidance on the application of service management systems (ISO/IEC 20000-2:2012)
Roadmap for societal engagement for higher education institutionsVictoria Ateca-Amestoy, Anne Äyväri, Anne Eskelinen, Tanja Johansson, Annukka Jyrämä, Riikka Kanervo, Alar Kein, Kaari Kiitsak-Prikk, Beatriz Plaza, Tiina Pusa, Anna Maria Ranczakowska, Sari Sarlio-Siintola, Marge Sassi, Violeta Simjanovska, Carmen Tasser